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How are we doing in 2017?

How are we doing in 2017?

At Allium we aim to provide the best possible service to our Clients and in order to check our standards are being met we monitor several key performance indicators (kpis). Data is gathered via a short on-line client satisfaction form which we ask you to complete when we issue your survey report.
We ask for your feedback in the following areas:

  • Time taken from your initial enquiry to being provided with a quote
  • Time taken for survey to be programmed
  • Surveyor’s standards (cooperation, helpfulness, informative, courteous)
  • Surveyor’s time keeping (did we turn up when we said we would)?
  • General standard of work including reinstatement/repairs (if appropriate)
  • Report turnaround
  • Communication from start to finish
  • Telephone System – Can you get through to the right department/person?

Responses are scored in five steps from very poor to excellent.

We collate and review your responses during our quality and staff meetings, allowing to see what we did well or indeed, not so well. Lessons learnt from your feedback help us to continually improve.

2017-2018 data shows that 100% of the respondents were either very likely or extremely likely to use our services again.

Based upon our performance how likely are you to use our service again in the future?

Extremely Likely 67%
Very Likely 33%

Customer views on our time management

Time taken from your initial enquiry to being provided with a quote

Good 30.56%
Excellent 69.44%

Time taken for survey to be programmed

Good 20%
Excellent 80%

Surveyors’ standards (cooperation, helpfulness, informative, courteous)

Good 19.44%
Excellent 80.56%

Surveyors’ time keeping (did we turn up on when we said we would?)

Good 17.14%
Excellent 82.86%

General standard of work including reinstatement/repairs (if appropriate)

Good 24.24%
Excellent 75.76%

Report turnaround

Average 2.78%
Good 36.11%
Excellent 61.11%

Communication from start to finish

Good 30.56%
Excellent 69.44%

Telephone System (getting through to the right department/person)

Excellent 100%
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New Office in Bristol

We are delighted to announce that due to an increase in workload in the Bristol and Central Regions we have opened a Regional Office in Bristol. This will provide a base for our surveyors and meeting facilities when required.

Our new address is Allium Environmental Ltd, New World Business Centre, Station Road, Bristol, BS30 8XG.

With modern office suites and dedicated meeting rooms we look forward to hosting client meetings and seminars in a welcoming purpose built facility.

For enquiries in this Region please Call 01179 600791 where Tilly Lowkis, our Regional Development Manager will be delighted to assist you.

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Meet the Team member – Darren Ross

Our latest recruit to the Head Office booking team is Darren Ross.

In order to support Charley York and Victoria Richards with their busy workloads booking in our Surveying projects we have added Darren to the team. Darren’s experience gained from a background booking in reactive maintenance projects on a busy MOD contract will enhance the booking function at Allium.

As we continue to grow this team becomes ever more stretched so Darren is a very welcome addition to the business.

Darren, who originally hails from Bristol now lives with his family outside Redruth and enjoys mountain biking and life in the countryside.

Darren commented:

I am delighted to have been offered this position with Allium and although there is a lot to remember I am quickly learning the ropes. Using Alpha Tracker as the main tool to assist booking allows us to quickly review projects and the required resources.

Everyone is being very supportive and it is great being part of such a friendly business. I’m definitely looking forward to the continued challenges ahead as the business continues to grow.

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Interesting Surveys this Month

Continuing our series of looking at interesting projects in the Region; teams of Allium surveyors have been undertaking refurbishment and demolition surveys around the South West, we are pleased to be involved with the regeneration of the former Penwith District Council buildings on the St Clare site.

These buildings constituted the main operational site for Penwith District Council from 1974 to 2009 at which time it was inherited by Cornwall Council on 1st April 2009 with the establishment of the unitary authority, when it became the Penzance One Stop Shop.

Allium have completed surveys of the now redundant buildings on the site which is destined for mixed use re-development.

We have also completed a refurbishment survey at Pendeen, a large derelict house built in the 1800s which has been left to deteriorate. The project entails the complete removal of the internal structures leaving the external envelope intact. Allium surveyors found asbestos in various areas that requires removal before re-development.

CAR 2012 requires refurbishment or demolition surveys prior to intrusive works being undertaken on a building built prior to the year 2000, in order to prevent inadvertent exposure to hidden asbestos. The regulations require asbestos to be removed, as far as practicable, before refurbishment or demolition works commence.

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BOHS Roadshow, Cardiff 2017

We attended the BOHS Roadshow event in Cardiff on 31st October. The packed programme of presentations for the day, delivered by some of the pre-eminent figures in the asbestos industry included discussions on; Asbestos in Soils and the qualifications pertinent to this specific sector, Assessing Risks and finding solutions in regard to Asbestos in Soils, The Duty to Manage, Analysts Issues Based on the HSE Analysts Inspection Programme, Managing Asbestos on a Large Property Estate, New Sentencing Guidelines and Asbestos Prosecutions, the meaning of “As Low As Reasonably Practical” and a review of CAR 2012 and the future.

There was also a presentation given by Martin Stear in respect of BOHS’ newly launched: Faculty of Asbestos Assessment and Management (FAAM).

FAAM aim to provide a community for professionals in the asbestos industry, its vision is to:

  • Pursue excellence for all those who practise in the asbestos assessment and management profession.
  • Establish, develop and maintain standards of competence in asbestos assessment and management practice for members.
  • Act as the guardian of professional standards and ethics in the profession.

If you are interested the Faculty then details can be found at www.iamfaam.org