Meet the Team member – Charley York

Meet the Team member – Charley York

This month we would like to introduce Charley York; Charley joined us in March and heads up our booking team. Charley co-ordinates enquiries and issues our quotations, once accepted her team then allocates a suitable surveyor and schedules your survey in our Tracker system.

Charley previously worked for a competitor in the Midlands and fully understands the challenges and rewards of providing a reactive service to all our customers. She will cheerfully look after your project from enquiry to booking when it’s handed over to the surveying teams.

Charley says:

Having previously lived in the Midlands, the move to Allium’s Head Office in the Westcountry has been an amazing adventure. My experience in the Industry has enabled me to quickly fit into the team and I hope I have brought some new ideas and improvements to the already slick booking process.

From taking enquiries, to liaising with the estimators and allocating survey slots in a very busy diary there is always plenty to do here and I really enjoy the buzz of the office.

Living in this part of the country is fantastic; I’m making sure to spend as much free time as possible walking my dog on the beaches and taking in the fabulous scenery.

June 16, 2017 admin No Comments

Meet the Team member – Evie Hidderley

It’s always nice to put a face to a name, so from this month we’ll be adding a short biopic of various staff members detailing their roles in Allium and interests beyond the office. As you may well be receiving a call from Evie in the near future we thought we’d start off with her.
Evie joined us in March this year to offer her support with finding new business across the country. With her strong work ethic and dedication to ensure customer satisfaction; she’s already building on existing customer relationships and striving to forge new ones for the future.

Evie says:

I am very excited to have recently joined the Allium Team and am thriving on the challenges that my new role of Business Development Coordinator is presenting. I thoroughly enjoy meeting clients and speaking to them so I feel that I am well suited to the role.

Allium is at a key point in its development so I am pleased to play a part in that by generating new leads, setting up new clients and attending meetings and presentations to promote the Business.

Outside of working hours and at weekends I enjoy Mountain Biking, baking and singing. I am part of a newly formed classical singing trio called Cana. We have recently toured Cornwall with our show “Spectacular” where we have performed in village halls up and down the county. The picture below is a recent photo of us performing in the amphitheatre at Trebah Gardens in Mawnan Smith. I’m in the middle!

Allium sponsors winners in World Pilot Gigs Championships

Allium sponsors winners in World Pilot Gigs Championships

The 28th World Pilot Gigs Championships took place on the beautiful Isles of Scilly over the last weekend in April. This annual event represents the pinnacle of gig rowing and was contested by over 150 teams.

Falmouth Gig Club men’s A crew won the World Championship title for an incredible seventh time in challenging choppy conditions, pushed all the way but showing their unerring fitness to pull ahead and win the race.

We are proud to be associated with the club and took great delight in seeing our Allium logo displayed on their kit.

Check out our recent drone footage showing the team training pre-event by clicking here.

Well done and congratulations from all at Allium!

How are we doing?

How are we doing?

At Allium we aim to provide the best possible service to our Clients and in order to check our standards are being met we monitor several key performance indicators (kpis). Data is gathered via a short on-line client satisfaction form which we ask you to complete when we issue your survey report.
We ask for your feedback in the following areas:

  • Time taken from your initial enquiry to being provided with a quote
  • Time taken for survey to be programmed
  • Surveyor’s standards (cooperation, helpfulness, informative, courteous)
  • Surveyor’s time keeping (did we turn up when we said we would)?
  • General standard of work including reinstatement/repairs (if appropriate)
  • Report turnaround
  • Communication from start to finish

Responses are scored in five steps from very poor to excellent.

We collate and review your responses during our quality and staff meetings, allowing to see what we did well or indeed, not so well. Lessons learnt from your feedback help us to continually improve.

2016-2017 data shows that 93% of the scores you gave us were either Good or Excellent and 100% of the respondents were either very likely or extremely likely to use our services again.

Based upon our performance how likely are you to use our service again in the future?

Extremely Likely 57.14%
Very Likely 42.86%

Customer views on our time management

Time taken from your initial enquiry to being provided with a quote

Good 50%
Excellent 50%

Time taken for survey to be programmed

Good 23.08%
Excellent 76.92%

Surveyors’ standards (cooperation, helpfulness, informative, courteous)

Good 21.43%
Excellent 78.57%

Surveyors’ time keeping (did we turn up on when we said we would?)

Good 23.08%
Excellent 76.92%

General standard of work including reinstatement/repairs (if appropriate)

Good 30.77%
Excellent 69.23%

Report turnaround

Average 7.14%
Good 35.71%
Excellent 69.23%

Communication from start to finish

Good 42.86%
Excellent 57.14%
April 5, 2017 admin No Comments

Warm Welcome

As part of our continued expansion we are delighted to welcome two further new staff members this month.

Charley York

Due to the large volume of commercial work that we have been successful in securing we have appointed an additional Asbestos Operations Co-ordinator, Charley York to work alongside Victoria Richards.

Charley has previously worked for an asbestos Consultancy in the North East and brings a wealth of organisational skills and asbestos experience.

Charley or Victoria will be delighted to assist you with any enquiry.

Evie Hidderley

In support of our strategic growth plan we have appointed Evie Hidderley as Business Development Co-ordinator. Evie’s enthusiasm and determination to chase down opportunities will undoubtedly be pivotal in our expansion plans.

With her strong work ethic and dedication to ensure customer satisfaction; she can’t wait to build on existing customer relationships and strive to forge new ones for the future.