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St. Austell Brewery appointment as Asbestos Consultants

We are delighted to announce that following the preparation of a comprehensive service level agreement and bid document, Allium Environmental have been chosen as single supplier for asbestos consultancy by St. Austell Brewery.

Founded in 1851, St Austell Brewery is known to be one of the oldest businesses in Cornwall and is one of only 30 independently family owned brewers in the UK brewing beers such as Tribute, Proper Job and Korev Lager. The Company owns 174 pubs throughout Cornwall, Devon & Somerset.

Services will include a complete review of existing asbestos data held by the company, survey updates and re-inspections of the Brewery and its public houses to produce an up to date asbestos register and management plan.

The brewery will access their asbestos information via the Allium Alpha Tracker Client portal, a powerful asbestos management tool, ideally suited to dealing with multiple site estates and used by amongst others the National Trust and South West Water.

Allium will specify, tender and project manage all remedial work required on behalf of the Brewery.

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Training Day and Annual Round Up

It was fantastic to gather all the Allium staff together on Friday for our annual Year End review meeting, it’s not often that everyone gets to the office at once so we took the opportunity to host a series of meetings and training sessions throughout the day.

Administration staff were given a refresher session on the CAR 2012 and controlled asbestos removal techniques, to assist all staff members in dealing with Project Management enquiries.

Surveyors attended a Quality Management meeting to discuss all aspects of surveying performance over the year and share interesting and unusual asbestos finds.

All staff members also attended our Annual Review; where we looked back at business milestones over the year and highlighted that as well as moving Head Office and opening our Bristol Branch we had replaced most of our fleet of vans, completed in excess of 5000 individual surveys and as well as supporting our existing clients we have worked for hundreds of new ones.

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Reflection on Allium during 2017 and our thanks for your continued support

At this festive time, as a company, we reflect back on 2017 as a very positive year for Allium Environmental.

We are especially grateful to our clients who have supported us throughout the year, enabling us to be on track to achieve our budget at the end of our financial year.

This year Allium relocated our head office to Baldhu House, Wheal Jane Earth Science Park, which will provide the ideal platform to support our regional operations along with facilitating centralisation of our quality control function.

We are equally delighted to open our first regional office in Bristol, enabling us to look at new opportunities and form relationships with new clients.

During last year, we carried out a varied range of surveying work both land and marine based and saw a large increase in the requirement for Allium to undertake project management on a number of large complex projects.

We are equally optimistic in relation to 2018, with a very strong management team along with additional resources in the business development team. We will be starting the New Year with an extremely healthy order book.

Thank you for all your support during 2017; we would like to wish you and your families a very happy Christmas and New Year.

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How are we doing in 2017?

How are we doing in 2017?

At Allium we aim to provide the best possible service to our Clients and in order to check our standards are being met we monitor several key performance indicators (kpis). Data is gathered via a short on-line client satisfaction form which we ask you to complete when we issue your survey report.
We ask for your feedback in the following areas:

  • Time taken from your initial enquiry to being provided with a quote
  • Time taken for survey to be programmed
  • Surveyor’s standards (cooperation, helpfulness, informative, courteous)
  • Surveyor’s time keeping (did we turn up when we said we would)?
  • General standard of work including reinstatement/repairs (if appropriate)
  • Report turnaround
  • Communication from start to finish
  • Telephone System – Can you get through to the right department/person?

Responses are scored in five steps from very poor to excellent.

We collate and review your responses during our quality and staff meetings, allowing to see what we did well or indeed, not so well. Lessons learnt from your feedback help us to continually improve.

2017-2018 data shows that 100% of the respondents were either very likely or extremely likely to use our services again.

Based upon our performance how likely are you to use our service again in the future?

Extremely Likely 67%
Very Likely 33%

Customer views on our time management

Time taken from your initial enquiry to being provided with a quote

Good 30.56%
Excellent 69.44%

Time taken for survey to be programmed

Good 20%
Excellent 80%

Surveyors’ standards (cooperation, helpfulness, informative, courteous)

Good 19.44%
Excellent 80.56%

Surveyors’ time keeping (did we turn up on when we said we would?)

Good 17.14%
Excellent 82.86%

General standard of work including reinstatement/repairs (if appropriate)

Good 24.24%
Excellent 75.76%

Report turnaround

Average 2.78%
Good 36.11%
Excellent 61.11%

Communication from start to finish

Good 30.56%
Excellent 69.44%

Telephone System (getting through to the right department/person)

Excellent 100%
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New Office in Bristol

We are delighted to announce that due to an increase in workload in the Bristol and Central Regions we have opened a Regional Office in Bristol. This will provide a base for our surveyors and meeting facilities when required.

Our new address is Allium Environmental Ltd, New World Business Centre, Station Road, Bristol, BS30 8XG.

With modern office suites and dedicated meeting rooms we look forward to hosting client meetings and seminars in a welcoming purpose built facility.

For enquiries in this Region please Call 01179 600791 where Tilly Lowkis, our Regional Development Manager will be delighted to assist you.