by admin admin

How are we doing in 2017?

At Allium we aim to provide the best possible service to our Clients and in order to check our standards are being met we monitor several key performance indicators (kpis). Data is gathered via a short on-line client satisfaction form which we ask you to complete when we issue your survey report.
We ask for your feedback in the following areas:

  • Time taken from your initial enquiry to being provided with a quote
  • Time taken for survey to be programmed
  • Surveyor’s standards (cooperation, helpfulness, informative, courteous)
  • Surveyor’s time keeping (did we turn up when we said we would)?
  • General standard of work including reinstatement/repairs (if appropriate)
  • Report turnaround
  • Communication from start to finish
  • Telephone System – Can you get through to the right department/person?

Responses are scored in five steps from very poor to excellent.

We collate and review your responses during our quality and staff meetings, allowing to see what we did well or indeed, not so well. Lessons learnt from your feedback help us to continually improve.

2017-2018 data shows that 100% of the respondents were either very likely or extremely likely to use our services again.

Based upon our performance how likely are you to use our service again in the future?

Extremely Likely 67%
Very Likely 33%

Customer views on our time management

Time taken from your initial enquiry to being provided with a quote

Good 30.56%
Excellent 69.44%

Time taken for survey to be programmed

Good 20%
Excellent 80%

Surveyors’ standards (cooperation, helpfulness, informative, courteous)

Good 19.44%
Excellent 80.56%

Surveyors’ time keeping (did we turn up on when we said we would?)

Good 17.14%
Excellent 82.86%

General standard of work including reinstatement/repairs (if appropriate)

Good 24.24%
Excellent 75.76%

Report turnaround

Average 2.78%
Good 36.11%
Excellent 61.11%

Communication from start to finish

Good 30.56%
Excellent 69.44%

Telephone System (getting through to the right department/person)

Excellent 100%