At Allium we aim to provide the best possible service to our Clients and in order to check our standards are being met we monitor several key performance indicators (kpis). Data is gathered via a short on-line client satisfaction form which we ask you to complete when we issue your survey report.
We ask for your feedback in the following areas:

  • Time taken from your initial enquiry to being provided with a quote
  • Time taken for survey to be programmed
  • Surveyor’s standards (cooperation, helpfulness, informative, courteous)
  • Surveyor’s time keeping (did we turn up when we said we would)?
  • General standard of work including reinstatement/repairs (if appropriate)
  • Report turnaround
  • Communication from start to finish

Responses are scored in five steps from very poor to excellent.

We collate and review your responses during our quality and staff meetings, allowing to see what we did well or indeed, not so well. Lessons learnt from your feedback help us to continually improve.

2016-2017 data shows that 93% of the scores you gave us were either Good or Excellent and 100% of the respondents were either very likely or extremely likely to use our services again.

Based upon our performance how likely are you to use our service again in the future?

Extremely Likely 57.14%
Very Likely 42.86%

Customer views on our time management

Time taken from your initial enquiry to being provided with a quote

Good 50%
Excellent 50%

Time taken for survey to be programmed

Good 23.08%
Excellent 76.92%

Surveyors’ standards (cooperation, helpfulness, informative, courteous)

Good 21.43%
Excellent 78.57%

Surveyors’ time keeping (did we turn up on when we said we would?)

Good 23.08%
Excellent 76.92%

General standard of work including reinstatement/repairs (if appropriate)

Good 30.77%
Excellent 69.23%

Report turnaround

Average 7.14%
Good 35.71%
Excellent 69.23%

Communication from start to finish

Good 42.86%
Excellent 57.14%